Help center
QUESTIONS,ANSWERED
Everything about living with unlacquered brass, from the first install to the patina years later.
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FIND IT FAST
Patina care
How the finish changes and how to clean it.
Installation
Connections, valves and plumbers.
Shipping
Where, how fast and how it is packed.
Returns
Window, conditions and damaged items.
Orders
Payment, changes and tracking.
Patina care
THE LIVING FINISH
Yes, and that is the point. Unlacquered brass is left raw so it develops a natural patina, from bright gold to a warm lived-in bronze. Water spots and fingerprints even out with time.
Warm water, mild soap and a soft cloth, then wipe dry. No abrasive pads, bleach or acidic cleaners.
Dry the fixture after use and polish occasionally with a brass polish. It will still evolve slowly, because it is not coated.
Often, yes. The areas you touch most darken first. After a few months the tone balances out across the piece.
Installation
FIT AND PLUMBING
Yes. All pieces use standard US connections and ship with the fittings needed. Wall-mount faucets and shower systems include the rough-in valve.
Deck-mount faucets are DIY-friendly. For wall-mount faucets, shower systems and anything inside the wall we recommend a licensed plumber.
Our widespread bathroom faucets fit standard 8 inch centers. Bridge kitchen faucets fit 8 inch centers as well. Exact figures are listed on each product page.
Standard residential pressure, 40 to 60 PSI, gives the best rain-head performance.
Shipping
ACROSS THE USA
To every state in the USA. Each order is packed in protective foam and a double-walled box.
Delivery times depend on the piece and your location and are shown at checkout before you confirm. You receive tracking as soon as the parcel ships.
Yes, standard shipping is free on every order within the United States.
Returns
IF IT IS NOT RIGHT
Unused, uninstalled items in original packaging can be returned within the window stated on our Returns page. Custom-made pieces are final sale.
Photograph the box and the fixture and contact us within 48 hours of delivery. We replace the piece or the affected part at no cost.
Write to contact@bronzia.com with your order number. We send the instructions and the return address the same day.
Orders and payment
BUYING FROM BRONZIA
All major credit and debit cards, plus the express checkout options shown at checkout.
Contact us as soon as possible. If the order has not shipped we can usually adjust it.
Use the tracking number from your shipping email on our Track your order page.
Still stuck
THE PEOPLE WHO MAKE IT
More help
GUIDES AND RESOURCES
Kitchen faucets
Bridge, gooseneck and pot fillers explained.
Bathroom faucets
Widespread, single-hole and wall-mount.
Shower systems
Rain heads, handhelds and rough-in valves.
Need a human
ASK THE WORKSHOP
Send a photo of your space and we will tell you exactly what fits.
Contact us