Refund policy

Return & Refund Policy

BRONZIA — Last updated: September 10, 2026

At BRONZIA, we want you to love every faucet, fixture and accessory you bring into your home. If something is not right, this policy explains how returns, exchanges and refunds work.

1. Return window

You may request a return within [TO BE COMPLETED] days of the delivery date. Requests made after this period cannot be accepted.

2. Conditions for a return

To be eligible, the item must be:

  • Unused, uninstalled and in the same condition you received it
  • In its original packaging, with all parts, seals, gaskets, hoses, cartridges, manuals and accessories included
  • Free of scratches, tool marks, water residue or any sign of installation
  • Accompanied by your order number or proof of purchase
Faucets, shower systems and sinks that have been installed, connected to water lines or modified in any way cannot be returned, except in case of a manufacturing defect.

3. Damaged, defective or wrong items

Please inspect your order upon delivery. If an item arrives damaged, defective or is not what you ordered, contact us within 48 hours of delivery with your order number and clear photos of the item and its packaging. We will arrange a replacement or a full refund at no cost to you.

4. How to request a return

  • Contact us by WhatsApp or email (contact@broznia.com) with your order number and the reason for the return.
  • Wait for our written confirmation and return instructions. Please do not ship any item before receiving our confirmation.
  • Pack the item securely in its original packaging.
  • Return shipping costs: [TO BE COMPLETED] (unless the return is due to our error or a defective product, in which case we cover the cost).

5. Refunds

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are issued within [TO BE COMPLETED] business days. Since orders are paid by Cash on Delivery, refunds are made by bank transfer or the method agreed with you.

6. Exchanges

Would you prefer a different finish or model? Contact us and we will guide you through an exchange, subject to availability. Any price difference will be settled with you before the new item is shipped.

7. Non-returnable items

  • Installed, used or modified products
  • Custom or made-to-order items
  • Items returned without prior confirmation or outside the return window
  • Clearance or final-sale items, when indicated on the product page

Contact us

For any question about this policy or your order, our team is happy to help: