Shipping policy

Shipping Policy

BRONZIA — Last updated: September 10, 2026

Thank you for shopping with BRONZIA. Here is everything you need to know about how your order is prepared, shipped and delivered.

1. Delivery area

We currently deliver to: [TO BE COMPLETED]. If your area is not covered, contact us and we will do our best to find a solution.

2. Delivery fee

Delivery fee: [TO BE COMPLETED]. Any fee is clearly shown at checkout and confirmed with you before shipping.

3. Delivery time

Orders are typically delivered within [TO BE COMPLETED] business days after confirmation. This is an estimate — delivery times may vary depending on your location and carrier volumes.

4. Order confirmation

Before shipping, our team will contact you by phone or WhatsApp to confirm your order, your address and the delivery slot. Please make sure your phone number is correct and reachable; unconfirmed orders cannot be shipped.

5. Cash on Delivery

Payment is made in cash to the delivery partner when your order is handed to you. Please check your package in the presence of the courier and have the exact amount ready.

6. Order tracking

Once your order is on its way, we will send you a tracking number or the delivery partner's contact details by WhatsApp or email so you can follow your package.

7. Delays

If a delay occurs (weather, carrier issues, high demand), we will inform you as soon as possible with a new estimated date. Delays do not entitle the customer to compensation, but we will always keep you updated.

8. Wrong address or absent customer

  • Please double-check your address before confirming. Any change must be requested before shipping.
  • If the courier cannot reach you or you are absent, a second delivery attempt will be scheduled.
  • If the order cannot be delivered after two attempts, it will be returned to us and may be cancelled.

9. Large and fragile items

Sinks and shower systems are packed with extra protection. Please inspect the package for visible damage before accepting it and report any issue within 48 hours with photos.

Contact us

For any question about this policy or your order, our team is happy to help: